DELIVERY TIME AND CHARGES
MØY ATELIER's online shop uses DHL as our trusted delivery partner. We provide tracked DHL express service for all orders within the UK, EU and rest of the world to ensure you'll receive your order in no time. Please refer to estimated delivery times and charges below:
UK – 1-3 business days. £ 9.95
EU – 1-3 business days. £ 18.95
Rest of the world – 1-7 business days. £ 24.95
Please note that delivery times are used as a guide only. MØY ATELIER doesn't take responsibility for any delays due to customs clearance or if there are any payment issues.
DUTIES AND TAX
MØY ATELIER is based in London, UK and our products origin from Japan.
Our website calculates any Duties & Taxes at the checkout with complete visibility, we give the option for you to ship DDP to ensure you have no surprises and your items clear easily, faster and hassle-free through customs.
Countries like the USA have a very generous threshold of $800, no duties & taxes are charged on any orders below this amount.
To check your delivery locations, please add your items to the cart and you will see if any duties & taxes are due.
If you have any concerns over this procedure, we advise you to visit your country's governmental website and seek information on importation, duty and tax charges.
BREXIT IMPLICATIONS FOR EU ORDERS
Here at MØY ATELIER our team is working hard to make sure your orders aren’t effected by Brexit.
For all EU countries there is the unfortunate new reality of now having to pay duties and VAT to receive your parcel. We want to minimise the impact of this:
Items will be shipped by DHL Express and if DDP option is chose they will deliver directly to you without you needing to contact customs and release your order and no hidden fees or surprise invoices.