We offer one year warranty on all certified products purchased at moyatelier.com. If the purchase was made with one of our authorised retailers, please enquire with them directly about their specific repairs policy.
This warranty will not cover damages caused by (1) commercial use, (2) wear and tear, or (3) misuse or customer negligence. Customer negligence is characterised by any damages caused by indirect, direct, or incidental actions and/or circumstances. This includes, but is not limited to: collision, fire, spilled food or liquid, abuse, improper or unauthorised repair, alteration, unusual stress, or improper modifications. If a product is returned with removed, damaged, or tampered labels, we will not be able to provide any complimentary warranty services.
To submit a repair request for your damaged frames, please kindly e-mail our relevant team at firstname.lastname@example.org
In your e-mail, please use the subject line "REPAIR" and include:
• A photo of your Authenticity Certificate Card (provided with every MØY ATELIER purchase)
• A photo of the area(s) of damage
Our team will notify you of the next steps in the procedure within 1-2 working days.
Damage that is not covered under our 1-Year Limited Warranty can still be serviced for a fee depending on the damage.
Charges may apply for repairs if our Quality Assurance team concludes that any damage is characterised by misuse or mishandling on the part of the customer. In such instances, we will always seek your confirmation and consent before proceeding with any repair services. In the case that you choose to decline a repair service, we will ship the product back to your provided shipping address within 1-2 working days.
If you need any further clarification on the repair process, please don't hesitate to contact us at email@example.com for guidance throughout your request.